About Us

Cucina Direct is a Cotswold-based company that produces the UK’s favourite catalogue for entertaining cooks, packed with 100s of high-quality, innovative products for kitchen, dining and entertaining - including ranges from many well-known brands.

These days, Cucina Direct forms part of the largest group of independent specialist catalogues in the country but is still family-owned and run. The parent group - Scotts & Co. – now manages customer service and order fulfilment on behalf of nine other specialist catalogues, including Scotts of Stow and Ancestral Collections, managed from Burghley House in Stamford, Lincolnshire. The group includes some of Britain’s best-known catalogue retailers including Presents Direct, The Traditional Garden Supply Company, The Original Gift Company, Viva Direct and Renwoods Solutions. Each of these businesses retains its unique character, but with the backing of a group that understands the importance of diversity in catalogue, shop and online retailing.

Whether you’re looking for classic kitchenware or ideas for that special soiree, you’ll find all you need at Cucina Direct. We have hundreds of stylish and clever products, most of which you won’t find in the high street and many of which are totally exclusive to us.

As you would expect from Britain’s premier mail order specialist, quality of product and service are our hallmarks. All products are tested for quality and performance before they can appear in our catalogues, our website or our stores, and we take pride in offering our customers the very best possible service at all times. We are immensely proud of the fact that we have won more industry awards for our catalogues and our websites than any other catalogue group in the UK.

To contact us

Email Address

Should you wish to e-mail us with any questions or queries please contact us at customerservices@cucinadirect.com

It is usual for our help desk to respond to your email queries within 24 hours.

Telephone numbers

Enquiries - 0871 855 1718 - (Calls are charged at 10 pence per minute from a BT landline, calls from other networks and mobiles may be higher)

If you have any questions about your order, please call this number between the hours of 9.00am and 5.30pm Monday to Friday.

Orders - 0844 482 1144 (24/7)

We regret our operators are unable to deal with enquiries on this number. Before calling, make a note of your order details, have your credit card number and expiry date handy and quote the reference number printed either on the back of your catalogue or say you are ordering via the website.

Address

If you would like to order by post rather than online, just print out your completed order form and send it to the address below. Please include your credit card details, postal order or cheque made payable to Cucina Direct:

Cucina Direct, 1 Crompton Road, Groundwell, Wiltshire SN25 5AW

Fax Number - 0844 482 1106

Fax enquiries or orders can be sent on the above number. If it is an order you wish to place please include your credit card details. Please also include your telephone number in case of any transmission or legibility problems.