Querying Missing Orders


What should I do if my order hasn’t arrived in full after 28 days?

If we are unable to deliver a product within a maximum of 28 days, then you will be notified by email or by post.

If you have not received your order and are concerned that it has gone missing then please contact us giving full details of your name, account number and the items ordered, either by email at customerservices@cucinadirect.com or by phone on 0871 855 2206* - (Calls are charged at 10 pence per minute from a BT landline, calls from other networks and mobiles may be higher)
*Calls me be monitored and recorded for training or quality purposes.

Will I get a refund if my order goes missing?

Once we have investigated the details of your missing parcel, any refunds payable will be credited back to you credit or debit card.