Using the Website

What is my username?

This is the Login name that you created when you first registered with our website – it will be the email address that you used to register. Please note, if you have told us of a change to your email address since you first registered this will not have changed your Login email address.

I am having difficulty using the website – what should I do?

If we have not addressed your problems in the Help or Freqeuntly Asked Questions sections of our sites, please contact us on 0871 855 2206* by phone or email customerservices@cucinadirect.com.
*Calls are charged at 10 pence per minute from a BT landline, calls from other networks or mobiles may vary. Calls may be monitored and recorded for training or quality purposes.

What are cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Examples of data collected by cookies includes your name and email address.

Cookies allow us to recognise you automatically whenever you visit our site so that we can personalise your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes.

If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Basket or Wishlist or receiving personalised offers and recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

What is your privacy and security policy?

The information we learn from you, either from information you give us, automatic information we have gathered from cookies or email activity or information we have gathered from other sources helps us personalise and continually improve your shopping experience at Cucina Direct.

We are a part of Scotts & Co Ltd, whose brands include The Original Gift Company, Scotts of Stow, Bloom, Viva Direct, Ancestral Collections, Solutions from Renwoods, Cucina Direct, The Traditional Garden Supply Company, and Expert Verdict. Scotts of Stow respects the privacy of visitors to our sites and strives to provide you with an enjoyable, secure, and personalised experience.

Our sites use cookies, allowing us to identify users and personalise the site whenever possible. The cookies store small pieces of information about visitors, such as names and email addresses. This means that on future visits to our site, we can identify past visitors and welcome them back. In addition, you have the opportunity to register on our site and store address information, facilitating future shopping experiences by making this information easily available. We aim to enhance your shopping experience whenever possible, so please contact us with any concerns or questions at customerservices@cucinadirect.com or Cucina Direct, Cotswold House, 1 Crompton Road, Groundwell, Wiltshire SN25 5AW.

We do occasionally make our mailing list available to other carefully selected organisations whose products and services may be of interest to you. In these instances, under no circumstances do we pass on email addresses or telephone numbers.

If you prefer not to be included in such mailings, please write to Cucina Direct, Cotswold House, 1 Crompton Road, Groundwell, Wiltshire SN25 5AW.

Security:

At Cucina Direct, we are committed to protecting the security and confidentiality of your personal information by providing you with a safe and secure transaction environment when booking online.

www.cucinadirect.com uses the most reliable SSL. 128-bit Secure Socket Layer (SSL) encryption is the de facto cryptographic standard that we use for securing data communication between the browser and our website. Digital certificate technology is used to ensure transaction privacy, message integrity and server-side authentication. SSL comes in two key sizes, 40-bit and 128-bit, which refer to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Any software with encryption features having key lengths over 40-bit is considered strong encryption by the U.S. Government. www.cucinadirect.com uses Comodo 128-bit encryption to encrypt sensitive data on this site.

What is the credit card security valuation or CV2 number?

This is a 3 digit security number which can found on the back of your credit or debit card. Please only use the last 3 digits of the security number.